Question 1

Is pricing per seat?

Accepted Answer

Yes. Paid plans are priced per seat. Organisations are infrastructure, not a separate tier.

Question 2

Do all plans support organisations?

Accepted Answer

Yes. Free, Pro, and Max all support organisations. Feature depth is gated by plan, not by an organisation-only tier.

Question 3

What is Founding Member?

Accepted Answer

Founding Member is a one-time, per-seat purchase with Max-equivalent access. It is a limited offer with a fixed seat cap.

Question 4

Do I need a credit card for the free tier?

Accepted Answer

No. Basic is free forever with no credit card required.

Question 5

What's your refund policy?

Accepted Answer

14 days, no questions asked. If it doesn't work for you, just email support@jomclient.com for a full refund. Simple as that.

Question 6

Can I switch between Pro and Max?

Accepted Answer

Yes. Upgrade or downgrade anytime. Your data stays safe when switching plans.

Question 7

Is my data secure?

Accepted Answer

Yes. Everything encrypted (HTTPS). Hosted on Supabase Singapore. We don't share or sell your data. GDPR/PDPA compliant.

Question 8

Can founding members join any team?

Accepted Answer

Yes. Founding members keep their pre-paid seat and can participate in mixed organisations.

Question 9

Can I export my data?

Accepted Answer

CSV import/export coming soon. For now, contact support@jomclient.com for manual export. Your data is yours, 100%.

Question 10

Can I cancel paid plans anytime?

Accepted Answer

Yes. You can cancel recurring subscriptions anytime from billing settings.